In our efforts to offer the best customer service, the establishment of a brand new Competence Centre will for Triscan, the Danish distributor of quality auto spare parts in Brabrand (DK), be the first step.
"We have just completed a customer satisfaction survey among our Danish and German customers, which in very positive terms points out our staff’s helpfulness, commitment and competence," says Jens Soerensen, CEO of Triscan and continues: "Based on our talented employees, I am convinced that by creating new working conditions we can do even better".
The establishment of the Competence Centre, which has just been initiated, includes a major administrative expansion and reconstruction. More service functions will be combined in a large, unique and top modern shared office, planned to be operational by 01/11/2015.
"By implementing these changes we hope to be able to service all national and international customers even better. By gathering in a common environment our product management, purchasing department and departments handling prices and catalogue data, we will gain even more momentum, efficiency and quality in our customer service. As an added "bonus" the employees’ cross-functional knowledge will be improved, something which Triscan’s partners will certainly benefit from", says Triscan’s CEO Jens Soerensen.
Triscan has big plans for the coming years. "We have a strong and important position in Denmark, a position we must nurse and take care of and all Triscan employees will take an active share in this. Similarly, we must struggle to gain an even stronger position worldwide. We have many opportunities, which is why we are now primarily focusing on sales, warehousing and logistics", Jens Soerensen finally says.