Our objective to maintain a 97% programme coverage and delivery performance has not only created valuable and measurable results for our customers, but has also created value for the garages and car owners. With Triscan as a supplier, it is possible to increase sales, reduce inventory value and avoid backorders and even – in worst cases – lost sales. It requires both skilled employees, advanced IT and not least continuity, in order for us at Triscan to be able to achieve and subsequently maintain such a high objective in regard to our programme coverage and delivery performance. Would you like to get to know how we do at Triscan, then please read along?
Competences
The sum of experience and expertise in both our product, purchasing, IT and logistics departments is a crucial factor in our efforts to ensure a high programme coverage and delivery performance. In Triscan, the product department employees together have more than 100 years of experience in product management. Add to this the many years of experience which they each contribute with from previous jobs in the spare parts industry. Anyone can see, that we have a very solid competence foundation.
ABS sensors compared to the German car parc and 7 competitors
IT
One of the prerequisites for achieving a high programme coverage is updated OE information. Our product department is guaranteed access to vehicle manufacturers' OE catalogues through our PDM system (Product Data Management). This ensures us updated and detailed knowledge of the entire European car parc with correct OE-data and associated criteria on both brand new and replacements in older car models. Based on TecDoc data we continuously have the opportunity to measure our programme coverage up against other competitors in the free aftermarket. An example could be the below coverage analysis of ABS sensors measured against the German car parc and 7 competitors.
The prerequisite for achieving a high delivery performance is intelligent procurement compared to the demand. With more than 50,000 references it can be a bit of a challenge, but our colleagues in the purchasing department also here make use of IT. Based on qualified estimates and sales statistics, the stock disposal system Slimstock helps to solve the task in the best way.
The final step in the process, which contributes to a high ability to supply, is the logistics, and here we also use IT. Our WMS (Warehouse Management System) ensures fast and efficient processing of orders, before the shipment is handed over to our business partners in freight forwarding. Our ability to deliver was 98.4% in the third quarter of 2016.
Value as a result of continuous efforts
The result of all efforts is expressed in terms of value for both the car owner, garage, wholesaler and Triscan. But the value-added stops as soon as the reins are relinquished. With new knowledge, new technology, new entrants and existing product programmes which are continually expanded and updated, a high programme coverage and delivery performance are ensured solely by continued focus and continuity.